7 On Your Side: New Consumer Financial Protection Bureau Rules Mean Collectors Can Contact Debtors Through Social Media

NEW YORK (WABC) – The federal government recently passed new rules that give debt collectors wide reach, including contacting you through social media.

But you still have rights.

In these tough financial times, it’s easy to fall behind on an invoice and go into debt collection. And thanks to the Consumer Financial Protection Bureau, debt collectors can invade your social media platforms from next year, by contacting you on Facebook, Twitter, Instagram and Snapchat.

The new rules allow collection agencies to send texts, emails and direct messages to your accounts, raising privacy and harassment concerns.

So above all, be careful what you post.

“It’s really scary, that debt collectors are essentially able, for lack of a better word, to track down someone, or a debtor, through their social media, to find out what they’re up to and use that information against. them, “said debt tamer and financial lawyer Leslie Tayne.

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She advises people to be proactive before the new rules take effect and not to post anything that you wouldn’t want a collection agency to know about.

Next, always verify who is calling you and never verify yourself with a Social Security number or date of birth to a caller. Instead, hang up and call the original creditor to justify the debt in writing.

It is illegal for debt collectors to threaten to sue or arrest you, or to say that they will disclose your debt to others – this is a sign of a scam.

When it comes to debt collection, it helps to know your rights as a consumer.

You have the right to specify the phone number to reach you, and you can say things like: “Do not call this number, this is my office”.

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You also have the right to define the time limit within which to reach you, for example, “Do not call me after 8 p.m.” or “Do not call before 9 a.m.”

And the new rules state that if a debt collector contacts you on social media, they must provide you with a clear way out.

Still, it will change the way many approach social media accounts as an escape from reality. Because now that daily distraction will be a reminder of debt.


Are you having a problem with a business that you can’t solve? If so, 7 On Your Side wants to help you!

E-mail [email protected], or contact Nina at his Facebook page or tweet it to Twitter @ 7OnYourSideNY! You can also call the 7 On Your Side hotline at 917-260-7697 Or fill out the form below.

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